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El Dorado Seaside Palms Adults Only, Xetna

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From456US$ /night
Check-in
23Apr2025Select date
Check-out
24Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Km 95 Carr Cancun Tulum Kantenah L2, Xetna, Mexico
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Junior Suite
Max:
2 persons
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Standard Room
Max:
2 persons
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Standard Junior Suite
Max:
2 persons
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Getting around

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City Center
Xetna 1.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 17.8 mi
Cancun (CUN) 52.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking property
  • Free Wi-Fi
  • Parking
  • 24-hour reception
  • Wheelchair access
  • Security
  • Baggage storage
  • Currency exchange
  • Gift/Newsstand
  • Beauty salon
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Outdoor tennis court
  • Fitness studio

Services

  • Airport shuttle
  • Free valet parking
  • Room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services

Dining

  • Restaurant
  • Poolside snack bar
  • Picnic area/ Tables
  • Free breakfast

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Paid babysitting/ Child services
  • Kids club
  • Game room

Spa & Leisure

  • Beach towels
  • Sun loungers
  • Garden area
  • Spa & wellness center
  • Sauna
  • Steam room
  • Jacuzzi

Room features

  • In-room safe
  • Terrace

Bathroom

  • Hair dryer

Media

  • AM/FM alarm clock
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Location

Km 95 Carr Cancun Tulum Kantenah L2, Xetna, Mexico
Map view
Km 95 Carr Cancun Tulum Kantenah L2, Xetna, Mexico
Nearby
Kantenah Bay
300 ft

Reviews and Ratings

Feedback from previous guests about their experience
76%
liked the resort and would come back again
7.6/10
Very good
Rooms
7.3
Location
9.3
Service
8.3
Dining
7.3
Guest reviews
7.6/10
based on 5 reviews
Rosie
United Kingdom, February  2025
8.6/10

I had an absolutely wonderful stay at this resort! The location was stunning, right by the beach, and I loved how the staff went above and beyond to make sure we had everything we needed. The dining options were diverse and offered high-quality food, but sometimes it felt a bit overwhelming with so many choices and some dining experiences were hit or miss. The rooms were comfortable but could do with some updates. Overall, it was a great holiday experience with a few minor hiccups.

Rooms
7.0
The rooms were nice, featuring a jacuzzi bath and lovely garden views. However, some furniture felt a bit dated.
Service
10.0
The staff were incredibly attentive and always willing to help. They truly made our stay memorable.
Location
9.0
The resort is beautifully situated among lush palm trees and is just a few steps from the beach. It’s truly idyllic.
Dining
8.0
The resort has a variety of dining options catering to every taste, but a couple of the restaurants didn’t meet our expectations.
Facilities
9.0
The facilities were well-kept, with multiple pools and entertainment options available throughout the day.
Shaun
United Kingdom, February  2025
6.2/10

The hotel offers beautiful grounds and a great beach experience, with a friendly and helpful staff that goes out of their way to ensure a pleasant stay. However, issues with restaurant availability and TUI's misleading all-inclusive claims greatly affected the vacation experience, leaving a sense of disappointment for what was supposed to be a special getaway.

Rooms
7.0
Our room was kept immaculately clean, but we encountered problems like flooding and a non-working jacuzzi during our stay.
Service
5.0
While the staff was eager to help, the lack of support from TUI management and the unavailability of the rep during our visit greatly impacted our experience.
Location
9.0
The hotel is situated in lush tropical greenery right by the beach, creating a lovely atmosphere.
Dining
5.0
The dining options were severely limited during our stay, leading to disappointing meals with inconsistent quality.
Facilities
6.0
The facilities were generally nice, but frequent closures of major restaurants limited our options significantly.
Logan
United Kingdom, November  2024
8.4/10

Overall, I had a lovely holiday at the resort, with spotlessly clean grounds and a stunning beach. The rooms were spacious but needed some updating, and the dining experience had its highs and lows, especially with wait times at the restaurants. The attention to detail from the staff truly made my stay enjoyable, but I wish there were better options for evening entertainment.

Rooms
7.0
The spacious room we stayed in was kept clean but felt quite tired with old furniture and needed some updates.
Service
9.0
The service we received from the concierge was outstanding, as they went above and beyond to meet our needs.
Location
10.0
The resort's location amongst lush tropical greenery and on the beach was absolutely beautiful, making it easy to relax.
Dining
7.0
Dining options were decent, but be prepared for long wait times, especially during dinner hours.
Facilities
9.0
Facilities like the spotless pools and beach amenities were excellent, and I loved the beach butlers providing cocktails.
Anne
United Kingdom, September  2024
8.4/10

Our stay at this resort was quite mixed. While the grounds were beautiful and the food exceptional, the beach left much to be desired with its rocky sands. The staff truly went out of their way to ensure we had a great experience, but some facilities, like the sunbeds, were not up to standard. Overall, it had its charms but didn't quite live up to the five-star promise.

Rooms
8.0
We stayed in a premium room that was well-kept and spacious, featuring a jacuzzi bath and excellent amenities. It was decorated in a charming traditional Mexican style, although some furnishings felt dated.
Service
9.0
The service was remarkably attentive, with staff always ensuring we were well taken care of. The concierge was particularly helpful in arranging reservations without any hassle.
Location
9.0
The resort is nestled in lush greenery and close to the beach surrounded by coconut trees, providing a lovely atmosphere.
Dining
10.0
Dining was a highlight for us; every restaurant offered delicious options, and we never had a bad meal. The variety was impressive!
Facilities
6.0
While the pools were beautiful and good for swimming, the sunbed situation was frustrating, as many were broken or uncomfortable. The hotel's beach area was not as inviting as we had hoped.
Leo
United Kingdom, September  2024
5.8/10

I had an amazing time at this resort during my honeymoon! The premium suite was absolutely stunning, with its own private pool and fantastic amenities. The staff members were incredibly friendly and went above and beyond to make our stay memorable. The only downside was the seaweed issue on the beach, which wasn't the hotel's fault but still affected our experience slightly.

Rooms
Our premium suite was immaculate, spacious, and very comfortable, equipped with a secure safe and a lovely balcony. Rating: 10
Service
The service was exceptional! Every member of the team, from the bartenders to the waitstaff, always made sure we felt welcomed and taken care of. Rating: 10
Location
The resort is beautifully set amongst lush gardens and close to the beach. It was convenient to explore the area on foot. Rating: 9
Dining
The dining options were fantastic, especially for vegetarians like me. Every restaurant had exciting menus, and the Asian restaurant was a standout! Rating: 10
Facilities
The pool facilities were fantastic. There were several options from quiet to activity pools, and we thoroughly enjoyed lounging by them. Rating: 9
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Check-in
23Apr2025Select date
Check-out
24Apr2025Select date
Rooms and Guests2 Guests, 1 Room